Soraya Lumene Luxury Organza Embroidered Collection ORNELLA

ALL CUSTOMERS ARE HEREBY NOTIFIED THAT AS PER THE TERMS AND CONDITIONS OF COD, THE COURIER COMPANY WILL NOT ALLOW THE CUSTOMER TO OPEN THE PACKAGE BEFORE PAYMENT.

PLEASE DO NOT FORCE THE DELIVERY PERSON FROM THE COURIER COMPANY TO OPEN THE PACKAGE BEFORE YOU MAKE THE PAYMENT AS IT IS AGAINST THE RULES OF THE COD IN PAKISTAN.

THANK YOU FOR YOUR COOPERATION.

SHIPPING TIMING FOR ORDER DELIVERY WITHIN PAKISTAN WILL BE 3 TO 4 WORKING DAYS,
IF THE PRODUCT IS AVAILABLE, OTHERWISE THE CUSTOMER WILL BE INFORMED REGARDING THE AVAILABILITY.

FOR INTERNATIONAL CUSTOMERS DELIVERY TIMING WILL BE 5 TO 7 WORKING DAYS, IF THE PRODUCT IS AVAILABLE, OTHERWISE THE CUSTOMER WILL BE INFORMED REGARDING THE AVAILABILITY.

FOR STICHING DELIVERY TIMING WILL BE UPTO 7 DAYS. IN ANY CASE OF DELAY CUSTOMERS WILL INFORM ACCORDINGLY

THERE CAN BE UNEXPECTED DELIVERY DELAYS DUE TO CUSTOM CLEARANCE. THE DELAY CAN GO UP TO 3-4 WORKING DAYS.

DISCOUNT AND SALE OFFERS:

ANY ITEMS THAT ARE ON DISCOUNTED PRICES ARE NON-EXCHANGEABLE AND NON-RETURNABLE.

Exchange
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
- Gift cards

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at theshoponline.pk@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at theshoponline.pk@gmail.com and send your item to: Soldier Bazar Karachi 72300

Shipping
To return your product, you should mail your product to: Soldier Bazar Karachi 72300

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.